At Auditus Hearing Specialists, your privacy is a top priority. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal and health information.
1. What Information We Collect
We may collect the following types of information:
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Personal Information:
Name, date of birth, address, phone number, email, gender, Medicare/private health fund details. -
Health Information:
Medical history, hearing test results, current and past treatments, notes from your audiologist, and information provided by other healthcare providers (e.g., GP or ENT specialists). -
Other Information:
Payment details, appointment history, website usage data, and communication preferences.
2. How We Collect It
We collect your information directly from you when you:
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Make an appointment via phone, email, or our website
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Complete a form or survey (online or in clinic)
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Undergo an assessment or receive treatment
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Provide it via your referring doctor, employer, or healthcare provider (with your consent)
3. Why We Collect It
We collect and use your personal information to:
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Provide hearing healthcare services and advice
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Accurately assess and manage your hearing health
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Maintain clinical and billing records
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Process payments and insurance claims
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Contact you with appointment reminders or test results
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Comply with legal and regulatory obligations (e.g., medical assessments for licences)
4. Disclosure of Your Information
We may share your personal information:
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With other healthcare providers, such as your GP or ENT, with your consent
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With your employer or licensing authority (when applicable)
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With third-party service providers who assist with IT, billing, and administration
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When required by law (e.g., subpoenas, reporting obligations)
We do not sell, rent, or trade your personal data.
5. How We Store and Protect It
We use secure systems and industry-standard safeguards to protect your data, including:
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Password-protected digital records
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Encrypted communications
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Secure physical storage (for any paper records)
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Staff training and confidentiality agreements
6. Accessing and Updating Your Information
You have the right to:
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Access your personal and health information
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Request corrections if your information is inaccurate or incomplete
To make a request, please email info@auditushearingspecialists.com.au or call 0460 883 804.
7. Complaints and Feedback
If you believe your privacy has been breached, please contact us. We take complaints seriously and will respond promptly.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact Details
Email: info@auditushearingspecialists.com.au
Contact Number: 0460 883 804
Address : Suite 72 Level 2, 8 Clunies Ross Court, Eight Miles Plains QLD 4113